Our support team of mushroom enthusiasts are eager to help you with any product, growing question, or order question that may arise. Our support staff are available Monday-Friday. We try our best to answer emails as fast as we can. Quick questions usually are answered within hours and longer complex or technical emails may take a day or two.
You can change or cancel an order if you have not received a shipping notification email. If you need to change or cancel an order please email us first, then use our live chat or call us to confirm if we are able to cancel.
Customer Support By Email:
Email Address: firstname.lastname@example.org
Customer Support By Phone: 11:00am-5:00pm CST.
Customer Support By Live Chat: 8:30AM - 1PM CST Monday-Friday
You can access Live Chat by clicking the orange tab on the left side or bottom of your screen on your mobile device. If it says "Email us" all agents are busy and we recommend checking back a little later.
Retail Location & Customer Pickup:
While we have most products in stock, it is best to call or email our support team to make sure we have the product you want available before picking up. We will have your order ready when you arrive.
We have a wide variety of mushroom growing supplies and raw materials available for pick-up including: Raw materials, grains, containers,Liquid cultures, casing trays, lighting and more.
Store & Mailing Address:
940 Dieckman St
Woodstock, IL 60098