Update: 8/19/20 - Email Support reply delays
Please be patient, we have two customer service representatives out this week. We will try our best to keep up but replies may be delayed. If you need immediate assistance please use the live chat or give us a call. Sorry for the inconvenience!
Update: 6/26/20 - New Showroom Open!
You can now pick up your order from our new
Woodstock, IL location. We have most supplies and products in stock. You can call or email us ahead of time and we
can have most orders ready the same or next business day. If you place an order
online, please email us or call so we don't ship it. If the order is
under $99.00 we will refund the shipping after you pick up.
We need 24 hour notice for any larger order, Ecosphere & Flowhood.
We now carry a large assortment of 10cc Gourmet Liquid Culture Syringes $15.00 /each in our retail location only.
Pearl Oyster - Elm Oyster - Blue Oyster - Pink
Oyster - Reishi - Lion's Mane - Shittake -Chicken of the Woods - Black
Morel - Yellow Morel- Portabello - Black Poplar & more!
Order/Shipping Update: 6/4/20
We have a few products that are out of stock.
The first are the 24oz 5Grain Jars. The glass jar manufacturer Ball,
who is owned by Rubbermaid is not producing 24oz Jars again until
July. We have substituted a new 16oz Jar with the same recipe.
Customers who have purchased 24oz Jars in the past have been asking if
they can send us their used jars. We decided to allow this and discount
the price $1.50 per jar to make it worth recycling. If you are
interested in shipping us your 24oz jars, here is what you should do.
-Wash the jars thoroughly, pack them in box with
plenty of padding. Only send the glass part. We will provide new bands
- The cheapest way to ship them is to go to FedEx.com and print a label and drop off at any Walgreens or FedEx location.
-Please include your information clearly and a
previous order number if you have it. We will send you an email invoice
for the new jar order with the discount. We will ship the order within
48 hours of receiving the jars. Email us for any additional questions.
We are currently out of stock on the greenhouses
for the Ecosphere Units. We are expecting more greenhouses to arrive
early next week.
COVID19/Shipping Update: 5/25/20
To keep order processing times low. We will be closed for Memorial Day. We will re-open tomorrow.
COVID19/Shipping Update: 5/13/20
Our current processing time is 3-4 business days.
Please note that when you receive your shipping confirmation email this
only means we printed your order ticket and our shipping department has
your order and is preparing it. The delivery date will change and update
once it is scanned by FedEx or USPS.
COVID19/Shipping Update: 5/13/20
We hope everyone is hanging in there! We are
currently still very busy and most orders are shipping in 3-4 business
days. We have heard that most of the good spore vendors are also
extremely busy as well and have shipping delays of 7-14 days.
Please note that when you receive your shipping
confirmation email this only means we printed your order ticket and our
shipping department has your order and is preparing it. The delivery
date will change once it is scanned by FedEx or USPS.
Due to delays from the manufacturer, the 24oz Quick
Colonizing Jars have been delayed another 7-10 days. We were able to
secure 2 pallets from another vendor so we will have them back in stock
for a limited time this week.
Spray bottles are back! We are expecting a shipment of them today and will be including them once again in our kits.
Bonsai Flowhood orders from this week will be shipping Thursday/Friday. We have another 20 arriving soon!
Thanks for your support and patience!
COVID19/Shipping Update: 5/2/20
We hope everyone is doing well! The biggest issue
we see right now is many of our vendors are slow to
ship our supplies and raw materials. Currently the products affected are
mainly the Ecosphere systems. There appears to be a shortage of the
actual greenhouse tents we use in our kits. Right now we have 300 on
order but communication from our vendor has been slow and we hoping to have them by May 7th-10th.
Due to COVID19, spray bottles have been near impossible to keep
in stock for our kits. We are currently substituting various kinds as
we can find them. If your kit is missing one, please email us and we
will mail you one when they come in.
We are excited to finally
have Bonsai Flow Hoods back in stock! These do sell out quickly, so we
expect the 50 units we just received to go quick. We will have more
coming toward the end of the month as well.
Please be patient
with our customer support team, we have been overwhelmed with emails and
calls these last few days. Please give us a call rather than email if
you have more than one growing question or need more detailed help with
Thanks for everyone's patience and support! We really appreciate it!
We're Back! 4/30/20:
We are excited to be back up and running again! All orders will
currently be processed and ship within 3-5 days. Please use FedEx
Express option if you need your order expedited. Most FedEx Express
orders will ship out next day.
Like everyone in our industry, we are experiencing a much
higher than expected demand and the cost of many of the supplies have
Unlike our competitors we have decided to NOT raise prices on any of our products!
In order to better serve everyone we have imposed a daily cap on
number of orders we will take to match the maximum production numbers we
can process at this time.
If you receive the error code 251 at checkout, this means we have
reached our limit for the day and please try again after 12:00AM CST. This
is a temporary restriction that we hope to lift in the next few weeks
as we are able to increase our daily production with our new equipment
Re-opening Wednesday 4/29:
We will be re-opening Wednesday morning for new orders again.
Thanks for your patience. Please allow 3-5 Days for orders to ship. If
you need something faster please choose one of our FedEx Express Shipping options and your order will ship out the next business day.
Temporary Closure 4/26-4/29:
We will be partially closed while we have new machinery installed.
Due to COVID19 regulations and for the safety of our employees and the
workers installing the equipment, we must close our production area
during this time.
We will temporarily stop taking new orders during this time so our
shipping staff can continue working on shipping all existing orders.
We apologize for any inconvenience this may cause. We will re-open
Tuesday at some time and expect to have most of our products back in
stock including Bonsai Flow Hoods.
Please be Patient.. 4/20/20:
We are all very excited to be up and running in our new space but
after opening we have been extremely busy with 2-3 times the normal
daily orders. Most orders now are shipping within 3-4 days but some
will take a little longer. If you need something fast please
choose FedEx Express option at checkout. We are shipping those orders
next day. We still have some supply issues on certain items like AGAR
and Liquid culture and we are working to get those back in stock ASAP.
Thanks for all your support and patience!
We are now Open! ! 4/11/20:
It's been a long week of moving but we are now open and ready to
fill orders in our brand new production facility and showroom in
Woodstock IL. We still are dealing with some supply issues due to
COVID19. Anything out of stock should be returning very soon! Thanks for
your patience and look forward to serving you better than ever!
We will be closed to Move! 4/6/20:
We've outgrown our 2200 sq/ft location in Algonquin and
renovations are complete on our new 8,000 sq/ft building in Woodstock,
IL. We will be closed this week starting at noon on Monday 4/6 so that
all our staff can start moving and get our new location set up. All
existing orders will ship in the next day or two. We will open again on
Saturday 4/11/20. We apologize for any inconvenience this may cause.
There will be many great things to come! Customer service will remain
open this week on a limited staff. I hope everyone is staying safe and
Coronavirus (COVID19) Update 4/1/20:
We are currently short-staffed in some of our departments right
now. We are working around the clock to fill all orders as fast as
possible. Currently, orders are taking an extra day or two to ship. You
will still receive a shipping confirmation but in most cases the
tracking number will show the wrong day until it's picked up by FedEx or
UPS. We appreciate your patience and continued support through these
extremely tough days. Stay Healthy!
Coronavirus (COVID19) Update 3/26/20:
We hope everyone is doing well! The biggest issue we see right now
is many of our vendors are slow to ship our supplies and raw materials.
Currently the products affected are the 5-Grain 24oz Jars and parts
for our Ecosphere Systems. Communication from our vendor has been slow
and we hoping to have both back in stock by early next week. Flowhoods should be back in stock next week also. Wash your hands and stay safe!
-The Midwest Team
Coronavirus (COVID19) Update 3/23/20:
Today Illinois announced a new "stay at home" mandate. We will
remain open during this time as Midwest Organics, our parent company, is
a supplier for multiple commercial mushroom growers in Illinois,
Pennsylvania and Canada and plays an important roll in the agriculture
Unfortunately, we can no longer offer in store pickups starting
Monday 3/23/20. All orders need to be shipped, our retail showroom will
re-open April 7th. Please be patient through this crisis as we are
expecting to be short staffed in the coming weeks.
Currently your order may take an extra day to ship. We will be working around the clock to keep things running smoothly. Wash your hands and stay safe!
-The Midwest Team
Coronavirus (COVID19) Update 3/19/20:
This is a very unusual time for everyone and we want to update you on how this affects us and your orders. Right now it is still business as usual. You may notice some delays in answering emails or phone calls. Please be patient and try calling us a little later. Some of our customer service people are working from home and also taking care of kids that are out of school. We are doing our best to make sure all emails are replied to as soon as possible.
We are seeing a few delays from our suppliers but nothing major. If an item is out of stock, please check back the next day as we are carefully updating our inventory on a daily basis. We try our best to put an ETA in the description of anything out of stock. We will update this page with more information as it comes available.
-The Midwest Team
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